Annual Performance Review

Rating Definition

5 Exceptional: Performance is consistently superior and significantly exceeds position requirements.

4 Highly Effective: Performance frequently exceeds position requirements.

3 Proficient: Performance consistently meets position requirements.

2 Inconsistent: Performance meets some, but not all position requirements.

1 Unsatisfactory: Performance consistently fails to meet minimum position requirements; employee lacks skills required or fails to utilize necessary skills.

N/A New or Not Applicable: Employee has not been in position long enough to have demonstrated the essential elements of the position and will be reviewed at a later agreed upon date.

Skill and proficiency in carrying out assignments
Skill at planning, organizing and prioritizing workload
Holds self accountable for assigned responsibilities; sees tasks through to completion in a timely manner
Updates all shifts in Zoho for self and employees in a timely manner
Updates all event plans consistently across and Dubsado
Meets or exceeds productivity. Is continuously combining skills, ability and effort to ensure that expectations related to results/output are achieved.
Communicates effectively with supervisor, peers, and customers
Ability to work independently
Ability to work cooperatively
Willingness to take on additional responsibilities
Reliability (attendance, punctuality, meeting deadlines)
Adeptness at analyzing facts, problem solving, decision-making, and demonstrating good judgment
Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact/resolve issues.
Has established a track record of producing work that is highly accurate, while demonstrating attention to detail.
Is personally committed to high quality work and encourages others to have similar standards.
Personally demonstrates that external (or internal) customers are a high priority.
Identifies customer needs and expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other factors that could adversely affect the customer.
Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.
Treats all customers with a welcoming demeanor and builds a strong rapport with them.
Keeps a positive attitude about the customer to other staff while event is occurring.
Provides consistent service across all customers; does not treat any differently.
Displays fairness towards all employees; does not treat any differently.
Provides fair access to all open shifts and records so accurately in ZOHO.
Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
Delegates responsibility where appropriate, based on the employee’s ability and potential.
Takes timely and appropriate corrective action with employees.
Provides a positive work environment for all employees; does not speak negatively about other Iron Front employees to one another.
Takes specific steps to create and develop their diverse workforce and to promote an inclusive environment.